ADVISORY EXPERTISE
User Experience Interface Design
Research and design of digital services, with attention to information clarity, task completion and accessibility.
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All expertise
PURPOSE & APPROACH
Scope and operating context.
User experience work examines how people find information, make decisions and complete tasks. Research separates assumptions about an audience from observed behaviour. Proposed changes are tested against defined tasks, including the points at which a person needs support or moves between channels.
BASIS FOR DECISION
Evidence about where a service creates uncertainty or unnecessary work, together with tested proposals for addressing those problems.
SCOPE OF WORKAssessment
Assessment
and delivery.
The engagement scope is defined against the organisation's requirements, available information and operating constraints.
User research and service-journey assessment
Information architecture and navigation
Interface design and prototypes
Usability and accessibility evaluation
Design systems and interface governance
ILLUSTRATIVE DELIVERABLESA documented
A documented
result.
A typical engagement produces the following documents, designs or systems. Final deliverables depend on the agreed scope.
Documented user needs and service constraints
Tested interface and navigation proposals
Reusable design standards and components
Measures for completion, errors and support demand
Tell us what needs to work. A short note is enough to start.
Include the task or decision, the current process, the systems involved and the result you need. We can establish the appropriate scope from there.
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